SHIPPING POLICY

Our mission is to bring you the great sit-stand products, guaranteed! We also vow to offer you the fast and reliable shipping available. Please view our policies below; if you can’t find what you’re looking for, just give us a call at +66 89 448 8355 and we will be happy to assist you.

Shipping & Handling

Currently, we ship standing desk converters, desk bikes, monitor arms, and other accessories in domestic Thailand using an independent carrier for charges varied depending on the distance. If you’re shipping to other countries outside Thailand, you will be charged the FedEx/DHL/UPS posted rate plus other expenses such as customs, tariffs, taxes, and duties will be at customers' own expenses. The lead time for delivery is estimated to be around 7-14 business days. Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we unfortunately have no control over, this time may vary. Thank you for your patience.

For the height adjustable desks, we offer an in-house delivery and installation service within Bangkok Metropolitan Region for an additional of 2,000 THB.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. each day, we cannot change the shipping address or other details on your order.

Payment Methods

We accept three methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be well secured. All prices are listed in Thai Baht. All prices, models and material specifications are subject to change or withdrawal by Seller without notice.

PayPal (Credit Card) – We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and securely. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Cash/Bank Transfer – When your choice of shipping is local pick up, we also accept cash/bank transfer. Do not send us cash in the mail.

Please transfer to Essen Concept Co., Ltd.

Kasikorn Bank (Emquartier Branch)

Saving Account Number: 950-1-01134-4

Tracking Your Order

You should receive an email showing your shipment notification and tracking information shortly after you’ve placed it. If you have any shipping concerns please call us at +66 89 448 8355 for assistance.

Back-ordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

No Shipping Days

No orders will be shipped on Sundays, Public Holidays, or otherwise stated, but you can still order through the website as usual.

 

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